Terms & Conditions

Leixlip Dog Grooming
Effective Date: July 2026

By booking an appointment at Leixlip Dog Grooming, you agree to the following terms.

1. Appointments & Cancellations

All appointments must be booked in advance; walk-ins are not accepted.
To cancel or reschedule, provide at least 24 hours’ notice to avoid a 50% cancellation fee.
No-shows will be charged a 100% no-show fee. If you miss an appointment and wish to rebook, you must first pay the no-show fee and the full amount for the new appointment in advance via bank transfer. No future appointments will be confirmed until both payments are received.

Matted coats require extra time and may incur a de-matting surcharge of €25 or more.

The cost of grooming varies based on multiple factors, including:

Dog’s Size: Larger dogs typically require more time and products, leading to higher costs.
Grooming History: Dogs that haven’t been groomed regularly may need additional work, increasing the price.
Coat Stage & Condition: Extra charges apply for tangled, matted, or excessively dirty coats that require more effort.
Medical Conditions: Special care for dogs with skin conditions, injuries, or other health concerns may require additional time and special products.
Dog’s Age & Behavior: Puppies, elderly dogs, or dogs that are anxious, aggressive, or uncooperative may require extra time and handling, which could result in an additional charge.

Nervous or Aggressive Dogs: Dogs requiring extra handling due to aggression or anxiety may incur additional fees. If a dog is too stressed or aggressive, we may refuse service for safety reasons.
Extra Cleaning: An additional €10 charge applies where a dog needs extra cleaning beyond a normal groom, for example heavy soiling or matting that requires a second wash.
Late Collection Fee: Dogs not collected within 15 minutes of being notified by phone, a late collection fee of €1 per minute will apply from the 16th minute onward.

While we take great care, minor nicks or injuries may occur. In the case of a severe incident, we will contact the owner immediately.

All payments are due at the time of service.
All major debit and credit cards are accepted, as well as cash.
Leixlip Dog Grooming is not responsible for pre-existing conditions or adverse reactions to grooming products.

We may take photos of pets for promotional purposes. Please inform us if you do not consent to this.

We may collect and display customer reviews on our website and social media.
By submitting a review, you consent to its public display. If you wish to remove or edit your review, please contact us.
We do not alter or fabricate reviews, but we may moderate content for offensive language or inappropriate material.

By using our services, you acknowledge and agree to these terms.

If you have any questions about Terms & Conditions, please contact us Here or via booking@ldg.ie